Welcome to the calculation

 

OPERATION MANUAL 

Below are the steps of the operation starting with the receipt of a damaged rug until the delivery to the end user.

This manual is a guideline for our repair website

Terminology used in this manual: The owner of the damaged rug is referred as “Customer”,  The shopkeeper that receives the  rug from the customer is referred as “The Dealer” and “The Distributor” is the organization that collects all items to be repaired and makes the shipment to us and receives the repaired items back to ship back to the dealer. Our main office is referred as the “Organizer”  Finally “Workshop” is where the damaged rug is actually repaired. The person in charge of the workshop is referred as “Workshop manager” and the worker who performs the actual repairing is referred as “The repairer”.

 

A.     PART OF THE OPERATION IN THE COUNTRY OF THE CARPET

 1.      CUSTOMER:

A.     Customer checks the “ CARPET RECEIPT FORM ” which covers the repair instruction and sign it as a “ binding document ”  to refer incase any dispute. This document should cover all the detailed description of the damage sizes and the various damage types and further instructions of the cusotmer. This is the entry form in the web page or can be a printout of the result.

B.     The customer should ask for the time it will take to repair the item. Because of the various nature of the damage, quality of the wool and dye and the density of the knots,  a specific time cannot be given. Customer should be aware of the fact that an estimated moderate time would be 4 months. Naturally, if the damage is relatively small, time will take comparatively less.

C.     The customer must pay total amount that is due. In the sector, all transport and repair costs are paid in advance.

2.      PART OF THE OPERATION TO BE MADE BY THE CARPET DEALER :

A.     Receipt of the rug: The rugs are collected by dealers and then shipped over to the country distributors. So the dealer's estimate is a vital variable in the processing of the whole operation. Since the operation is initiated with the customer, the defects on the rug must be carefully examined by the dealer with customers’ presence to avoid any possible dispute over the size of the damage and the type of the repair.  Thus, there would not be an underestimated damage when the rug reaches the workshop. Should a dealer underestimates the amount of damage, and the damage is discovered to be far more than dealers estimate, that would dramatically affect the cost. Then this would be the dealer’s responsibility to pay the difference, not the customer’s. That is why dealer should take the measuring matter very seriously and he should know that the rug will be shipped to organizer after the further inspection of the damaged item by the distributor. Should there be disputes over the damage among the dealer and the distributor, the matter should be settled before the shipment. Please, always add some positive toleration value to the measurements in order to be safe.

B.     The calculation of the costs: Following the instructions, the dealer uses the web based calculation script to determine the basic cost of repairs.  Then, the dealer must add on the additional expenses like the national freight charges and the distributor’s handling charges, where applicable. These charges are essential because, they will cover the expenses required for the rug to be shipped to the national distributor and return. Of course, the distributor is giving a nationwide service that costs to him so he has to charge handling fees to cover his expenses. In order to clarify the matter, we give you the following example:

The calculated basic charge is US$ 120 (Result from the web based calculation script. This consists of $ 20 freight and $ 100 cost of repairs)
National freight is US$ 20
Distributor’s handling charge is US$ 5
So the total amount customer is to pay is US$ 145 (From this amount, only US$ 100 is subjected to commission)

The reason why we make this calculation like this is because the commission is based on the cost of repairing the rug. Freight is a mandatory charge to be paid, so commission cannot be applied to that cost. Also, national freight charges vary among countries and they may also vary according to distances between the dealers and the distributors. The national charge only involves the dealer. The distributor may charge handling fees to cover his custom clearance expenses.  So the additional charges may vary among different countries.

3.      PART OF THE OPERATION TO BE MADE BY THE COUNTRY DISTRIBUTOR:

A.   The country distributor keeps the parcels until they reach  a bale ( approx. Sqm Of 30,00 or kgs.100 ). When the quantity reaches a bale , country distributor ships the carpets to the Organist  Company ( ERA) .The Country Distributor pre-pays the freight. Should the customer request speedy transportation, then the completion of a bale is not required. This requires an extra handling charge to the customer.

B.   The Country distributor has to be in contact with ERA on which way to ship the carpets.

C.   The Country distributor has to make a list of the goods sent for repair . The list covers the Dimensions of the carpet, total Sqm, the figures the carpet dealer noted when calculating the repair cost, total of the repair cost calculated by the dealer, amount of money received as advance payment and the rest amount to be collected. The total amount should be collected, but incase partial payment has been accepted, it should be mentioned. Copy of the “ Carpet Receipt Form”  is also sent. The Country distributor shall also check the measurements taken by the Carpet Dealers, the calculation they have made and any other instructions provided by the customer.

D.   Repair Organist Company ( ERA) returns to repaired carpets to the Country Distributor as “freight collect” and the Distributor sends the parcels to the carpet dealers as “ freight collect”.

E.   The Country Distributor collects the rest of the invoice amounts and transfers it to the Organist Company. Country Distributor is the unique man / firm to expand the volume of the business to all of the related country. That’s why Country Distributor try to establish bigger organization to reach almost all of the country by finding reliable carpet dealers .

F.    The Country Distributor is only side to ERA to undertake the financial responsibility .That means Country Distributor is responsible from all of the money traffic and collection between himself and dealers in his territory, so that ERA knows him unique responsible party  for all kind of disputes and claims. Organist Company ( ERA ) is never a party to the disputes between the Country Distributor and the dealers in the territory of the Country Distributor. Organist Company ( ERA ) has the final responsibility for the quality of the repair.

 

You need to focus on the following subjects, in order to use the calculation script optimally to make the most precise calculations. We believe, it would be helpful to instruct you with the following matters before you start entering data for calculations.

 

1. DETERMINING THE REPAIR CATEGORIES :

The rug’s repair procedures have been gathered up under four main headings. They are as follows;

    1. Burst areas: In these regions, warp, weft and pile are severely damaged. So warp and weft is to be reconstructed and finished with piling.
    2. Areas needing piling only: In these regions, piling is worn off but warp and weft is existent. Since piling requires less labor than warping and wafting, it is wiser to handle this kind of damage separately.
    3. Rotten areas: It is very important to determine these areas, because these areas are seldom visible to eye and may cause much problems on the delivery of repaired rugs to the customers. This is why an important task to be performed by the dealer is to detect these rotten areas in front of the customer and record them down with the customer’s consent.  We believe we must go through the procedures of determining the rotten areas in detail. The rotten areas are usually located close to burst areas, damped areas, in areas affected by water and where die has run and where pile has lost level. These areas must be examined very carefully, ideally the rug’s back should be used for inspection. Suspected areas should be folded parallel to the fringes and stretched down. Should the threads make a snipping sound, this area is rotten. So this area should be tested thoroughly to determine the size of the rotten part precisely. In such areas, as a measure of precaution, 5 cm . must be added to each side of the detected area for possible further bursts. For example: suppose the rotten area is 20cm. by  30 cm. So 5 cm. Must be added both to the length and the width of the damage. So if the rotten area is 20cm. by 30cm. it must be recorded as 30cm. By 40 cm. and it ought to be recorded by adding 10 cm. to each recorded dimension.
    4. Sides and Fringes: Almost each rug’s side and chain wefts are damaged. If the damage consists of warp and weft, this area must be treated like a burst area. Else, if the warp and weft is existent but the wrapping is damaged, then only the length of these damages should be recorded. At the both ends of the carpet, where knotted area finishes, there are a few centimeters of kilim area. Where this kilim area is finished, to stop it from unraveling, a chain thread is placed. The damage on this chain thread is also recorded in “sides” are in the calculation script. Else, if the damage goes further into the kilim area, the that damage must also be recorded in burst areas. In conclusion, in the sides area, only the damages on the chains at the both ends of the rug and wrapping along the longer sides, should be recorded

 

2.   DIFFERENT WAYS OF CALCULATING:    

Calculations can be made in three ways:

1- You can measure the damaged area individually and record them to the corresponding parts provided in detailed entry page.

2- Or you may get the totals of different damage types and record the totals to the parts provided in the whole area calculation page.

3- Alternatively, you may record the damages as a fraction of the whole carpet. The reason for letting you record the damages in three different ways is to make the recording process as easy as possible for the dealers. For example, if piling of a rug is completely gone or a very large area is damaged, it would be very hard to record the damages individually. It would be very much time consuming. So you may easily record the damage as a whole of the rug,  1/10 of the rug or 9/10 of the rug, thus making the measurement and recording process simpler.